Sales & Advice 8am- 5.30pm 0800 270 7 250

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Ordering Online

To place an order online, select the relevant items and add to shopping cart. You can search for a product using the menus by category or by using the Search Product Box. Once all required items selected, please proceed to checkout.

Should you need further advice on any products on our website please call your nearest Alpha Electronics Office.

Payment

You will be given various options for payment; these are Debit Card/Credit Card, PayPal.  These details are not held by Alpha Electronics but by our Secure Payment Gateway Company – SagePay

Credit Card/Debit Card

You will be required to enter your details; payment is processed and debited from your card when the order is placed. The transaction will appear on your statement as: Alpha Electronics

Should there be any delay in dispatching your order; a member of our sales team will contact you.

Credit Account

Should you wish to create a credit account, please contact our Sales Team on 0800 270 7 250 

VAT   

Charged at the prevailing rate and all prices exclude VAT.   

Hire

These General Terms and Conditions and some additional Terms and Conditions apply to the Hirer. These additional terms can be viewed on the Hire page.
In the event of any conflict, these Terms and Conditions shall prevail.

Delivery

Once your order is complete you will receive a confirmation email to confirm you order. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. If you wish to amend your order, please contact the Sales Team on 0800 270 7 250 who will be happy to assist.

We hold the majority of items in stock but if for any reason the item is out of stock you will be informed of the delay and have the option to cancel your order if you are unable to wait.

We offer a next day delivery service for in-stock items for all orders received before 1400. Any orders received after this time will be dispatched the following day.  Out of Stock items will be dispatched as soon as they are received into our warehouse. You will be notified of any delays with your order.

  • Standard Delivery - £5.95.

  • Next Day Delivery - £8.95.

  • Saturday & Timed Deliveries - available at extra cost, please call for more information.

 Alpha Electronics will make every effort to meet your delivery dates as advised but cannot accept liability for failures to do so.

A Delivery will be made by us to the place designated by you on your accepted order and will normally be made during normal business hours: 0900 to 1730 hours GMT.  Deliveries will be made by our own courier or by InterLink and a signature is required on arrival. Once the goods have been received and signed for, this becomes the responsibility of the customer.

For Delivery outside of the UK, please contact us on 0800 270 7 250. 

Product Guarantee

All goods are supplied with the Manufacturer’s repair/replacement warranty. Details of which can be supplied on request. Defective goods must be reported to Alpha Electronics.  Our Sales Team will then be able to advise accordingly.

No repair/replacement will be provided until we have the defective goods and the goods have been inspected by our specialist Service Team. The standard conditions of Warranty for the appropriate Manufacturer will apply.

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